A high fly service at the Business Aviation Centre.

A high fly service at the Business Aviation Centre Luxembourg.

How to continuously improve the passenger experience?

This is our flight route during our training:

·       Walking in the shoes and looking with the eyes of the crews and of the passengers.

·       Identify all the touch points.

·       SOP: standard operating procedures – what shall be adjusted + impact.

·       Role plays. 

·       Action plan.